Frequently Asked Questions

Do I need an account to book?

Yes. Your account keeps your vehicles, bookings, repair approvals, invoices and workshop notifications together securely.

Will you carry out extra work without asking?

No. When additional work is identified, the workshop can send a written estimate to your account for approval or rejection.

How do online booking payments work?

A service can have a configurable booking deposit. The workshop can later update the invoice with approved labour and parts, and send a secure payment link for the remaining balance.

Can I pay in the workshop?

Yes. Staff can record cash, card-terminal or bank-transfer payments against the same invoice.

How will I know my car is ready?

When the job is marked ready, the system sends a customer account notification and email advising that the vehicle is ready for collection.